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 Help

 

 

How do I find what I am looking for??

The simplest way to find what you are looking for is to use the search bar at the top and start typing exactly what you are looking for. Alternatively click the category you want i.e. office, then click office desks, you will then be presented with all the desks we do.

 

I’ve found the chair I want but its not the right colour?

Check on the options to see if the colour you want is available, if not drop us an email or call us and we will see if we can custom make it.

 

I live in the Scottish Highlands – do you deliver to me?

Yes, we can arrange delivery to the highlands, isle of man, Northern Ireland, jersey & guernsey. However, there will be a premium to pay, just email or ring us for a quote

 

Do these items come flat packed or assembled?

The majority of wooden items are flat packed, Steel Storage is assembled, Chairs usually require minimal assembly such as putting on arms & wheels. Most of the home furnishing is pre-assembled with the exception of beds & bunk beds.

 

I am not sure if I will be home when the delivery is due?

Please ensure you put a note on your order of you telephone number and request that delivery is booked in with you – this way we can call you before.

 

I have ordered something, I do not want anymore?

As long as the item hasn’t been ‘made to order’ we can take items back – however there will be a re-stocking fee and you must return the item under your own esteem notifying us beforehand. Please use the form in out ‘Terms & Conditions inc Returns policy.  If you are unable to arrange the transport, contact us and we will arrange this for you.

I have an empty canvas and want inspiration?

We can help! We have the ability to plan your space and create images for you giving you the look before you buy!

 

I have received my delivery, but something is missing/damaged?

Fear not! Simply notify us within 7 days of receiving your order, letting us know what the problem is and we will arrange for a replacement to be sent out straight away!

 

I have ordered a desk but do not know how to assemble it?

If you didn’t know or select it at checkout, Shoc Furniture has an installation team who will put it together for you in no time at all! Alternatively ask us for a copy of the instructions, we should be able to obtain these from the manufacturer. Most home furnishings have the assembly instructions link in the description.